Warranty Information

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Vitafoam Nig. Plc branded mattresses come with stated warranty against manufacturing defects that may compromise the sleep quality provided by the mattress.

This warranty covers manufacturing defects ONLY and does not cover customer changing comfort preferences. This warranty extends only to the original purchaser with proof of purchase to validate this warranty.

Repair or Replacement will only be authorized after inspection by the Quality Assurance Team or Delegate and found to be defective as per the manufacturer’s warranty.

Replacement or Repair is a onetime only option.

The following terms and conditions apply:
a. If your product fails due to manufacturing defects WITHIN AND NOT LATER THAN 365 days after date of purchase, and you wish to make a warranty claim, contact the point of purchase. Vitafoam Nig. Plc reserves the sole right to choose to repair or replace it.
b. If the item is eligible for return, return it to the point of purchase accompanied with the original receipt of purchase.
c. The start date of the warranty begins on the date of purchase and an original sales receipt is required to establish it. If you cannot present your original receipt, Vitafoam Nig. Plc reserves the right not to offer a repair or a replacement.
d. Obtain and fully complete the Customer Complaints Form (CCF) at the point and purchase.

No returns will be processed without the duly completed Customer Complaints Form. If identical materials are not available at the time of product service, Vitafoam Nig. Plc reserves the right to substitute materials of equal quality.
The policy applies ONLY to the products that have been properly used. ‘Proper use’ means: Using the mattress on a firm, rigid and smooth surface that properly supports the entire mattress including the centre (with a centre leg resting firmly on the floor) to adequately distribute weight on the mattress.

The Warranty covers ONLY the following Mattress defects:

a. Sagging of the mattress core greater than 1inch (non-quilted ticking) and greater than 1.5inch (quilted ticking) with proper support; this does not include body impressions.
b. Spring coil failure (extends or depresses more than 1.5 inch of original height or wire that is loose or broken and protruding through the mattress cover)
c. Dismembered spring mattress foam encasement.
d. Stains of ANY KIND will annul this warranty. This include, but not limited to; grease, dirt or mud, beverage or food spills, stains caused by chemicals or cleaners or body fluids from pets or humans.
e. Damages caused by water or other liquids will invalidate this warranty.

For further assistance, kindly contact a customer service representative at 0800-VITAFOAM [0800-84823626], 08174589640, and 08129982143 or send an email to response.centre@vitafoam.com.ng.