FAQs

FAQs

Where can I buy genuine Vitafoam products?

We have dealers spread across the nation. You can locate the one that is closer to you by clicking on key distributors or the Comfort Centers on the quick links tab on the home page. If, you are still unable to find the one that is closer to you, contact our Response Centre for the name and address of the nearest dealer to your location.

Do you sell foam blocks for furniture makers?

Yes, we sell foam blocks of different densities. Our foam blocks can be custom-cut into any dimensions that the customer wants.

How do I place an Order without coming to your office?

You can place an Order by sending a mail, detailing the product of your choice, quantity and dimensions to response.centre@vitafoam.com.ng or call any of the numbers 0800-VITAFOAM [0700-84823626], 08174589640, and 08129982143. Or visit http://vitafoamng.com/store/

Who is a Vitafoam "direct-sale customer"?

Vitafoam direct-sale customers are typically distributors or retailers.

How can I become a distributor of Vitafoam Products?

You can call our Response Centre for enquiries on how to become a distributor or visit our head office where you will be informed on the benefits accrued to Vitafoam dealer.

The word "Density" is always related to mattresses, what does it mean?

Density is a measurement of the mass per unit volume. It is one of the most important of all properties. Density affects foam durability and support. Typically, the higher the density, the better the foam will retain its original properties and provide the support and comfort it was originally designed to produce.

Can you feel the difference between the various densities of Foam?

There is a difference. The denser the foam product, the more supportive it is and the more it will conform to your body. High density Foam is designed specifically for the size and shape of all Foam Factory products. Vitafoam mattresses molds and support the body better than any other product in the market.

What if I weigh 300kg. And my spouse weighs 100 kg; will the same foam product work well for both of us?

A high density mattress e.g. Vita Galaxy, Vita Twill etc. is a solution for persons of different weights.

How long will an order take, to reach my home?

Your order will be deliver to your door step within 48hrs-72hrs after confirmation of payment.

How do I know my Foam mattress is good quality?

Obviously it is important to allow the foam to do what it is best for: Allowing for a better contouring of your body shape and therefore less pressure placed on the areas of your body that press harder against the bed.

Why do I Get Body Impressions?

Body impressions are a byproduct of the extra comfort layers built into today’s best mattresses. In the first few weeks you sleep on a new mattress with extra comfort layers, you will likely notice somebody impressions on the surface. These impressions are normal. They indicate that the comfort layers are conforming to your body, as they are supposed to do, and shouldn’t be considered a sign that something is wrong with your new mattress. Unless your mattress care instructions indicate otherwise, you may want to periodically rotate your mattress from end to end and from top-to-bottom.

Why do I need a hard mattress?

Sleeping on hard surface helps to reshape the back and realign the body. A firm sleep surface helps the body’s relationship with gravity. It is a therapeutic practice

Can I wash my duvet in the washing machine?

Technically yes you can, but the main obstacle you will face is the size of the drum on your washing machine. If you squeeze a Super King Duvet into your machine, when the water enters the drum, due to the lack of space the load can become uneven and ruin the motor. If you have a larger machine then it is of course possible and causes no damage to the down inside. The most important part of washing your duvet is the drying process. In order to prevent the clusters lumping together it is important to shake the duvet every 5 minutes during the drying process. 5 minutes in the drier, take the duvet out and shake it and then back into the drier. Repeat this process until the duvet is completely dry.

Why does my mattress smell?

First thing to remember is not to worry. Due to the chemical composition of all foam based products, the process invariable means that some odour may be present, especially if the foam block has been freshly cut. The odor will soon disappear, sometimes within a day or two after the mattress has been left to air.

The durability of a spring mattress depends on what?

This includes the number of springs used, the gauge of wire and the arrangement of springs within the mattress. The thickness of the layer of padding that covers the spring system also has a great impact on the comfort the mattress may provide.

What are the factors to consider when buying a foam mattress?

When buying a foam mattress, the following factors are to be considered;

  • Cradling effect-ability of the mattress to distribute body weight uniformly over the sleeping area.
  • Cushioning quality- this relates to the load bearing ability of the foam.
  • Durability/ Fatigue Consideration- these properties includes density, tensile strength, elongation, compression set and firmness.

What is bed frame?

Bed frame is a piece of furniture, which is used to position and hold a mattress.

Must my bed frame be the same size with my mattress?

For convenience sake it has to. When you are buying a bed frame, it’s important it fits the mattress as well. Many times it happens, that either the frame is way larger, than the mattress or it is too small than the mattress. In either case, it becomes very inconvenient to sleep on.

In mattress terminology what does it mean to have a firm mattress?

When people say they want a FIRM mattress, what they are often looking for is a supportive mattress. However, firmness designations actually refer to the surface feel of a mattress. If you are looking for a bed that feels hard, then a firm mattress is what you want.

Who do I contact to make a complaint?

Contact the Vitafoam Response centre on: 0800-VITAFOAM [0700-84823626], 08174589640, 08129982143 or send a mail to response.centre@vitafoam.com.ng.

Which orthopedic mattresses should I go for?

The best advice is to go and try a range of different orthopedic mattresses and see how comfortable they feel to lie down on. There are two main types of orthopedic mattresses that you are more likely to come across including The Vita Galaxy Orthopedic mattress and the Vita Spring Firm Orthopedic mattress. The Vitafoam Galaxy orthopedic mattress is designed to gently conform to the shape of your body. Vita Spring Firm is made up of a core of coil springs and an outer layer of padding and damask coating. The type and number of coils will affect how supportive it feels. It is also possible to buy a mattress that incorporates foam and springs.

How can I take care of an orthopedic mattress?

  • Make sure you place orthopedic mattress on a firm base of matching size
  • Rotate it once a month
  • Try not to let the orthopedic mattresses get wet (this will increase the risk of mildew developing)

Where can I buy an orthopedic mattress from?

You can buy any of our orthopedic mattresses from any of our dealer outlets nation-wide. Check www.vitafoam.com.ng for addresses of our dealers or place your order online http://vitafoamng.com/store/

Is there a size of mattress that everyone should use? What's the most popular mattress size?

There is no "one-size-fits-all" in mattresses. A teen, for example, may be able to use a family size bed or may be more comfortable with a queen. If you sleep with a partner, you will certainly require a different size mattress than a child. The queen size mattresses are the most popular at the moment; but, if you have room for a king size, you will be more comfortable with that.

Is it better to shop online, go to a showroom or call to buy my bed?

That depends on what's most important to you. Do you need to test the product first, or can you determine what you want by looking at a picture of the product? www.vitafoamng.com offers you a virtual showroom for your convenience but we also have locations around Nigeria where you can try out mattresses. To find the location nearest you, click here: www.vitafoam.com.ng or contact our Customer Service Representatives: 0800-VITAFOAM [0700-84823626], 08174589640, and 08129982143, response.centre@vitafoam.com.ng

Qualities of a good mattress: What should I do before I shop for a new mattress?

In order to find the perfect bed for your needs, there are several questions you will need to consider. First, what size bed do you need? If the bed is for a child or a dormitory room, a 6x3 size might be fine. If the bed is normally used by two people, the smallest size to consider is a 6x4 size [family size]. Queen size and king size beds provide considerably more room and comfort for the sleepers; however, you must also consider the size of the room. The next consideration is how you want the bed to feel as far as comfort is concerned. All of the beds that we make at Vitafoam Plc will give you great support. What will vary is the amount of cushioning or surface comfort. Do you want the bed to be firm, with very little cushioning, or do you want it to be very plush, like sleeping on several comforters? Once you can answer these questions and have some idea of how much you want to invest in your mattress, you are ready to Call, Click, or Visit Vitafoam Nigeria Plc dealer outlets closest to you to find the perfect bed for you!

How long do mattresses last and how often should they be replaced?

Traditionally, mattresses should be replaced every 7 to 10 years. The life of a mattress can be impacted by many factors, including the height and weight of the sleeper(s) and whether or not it is supported by a proper frame and foundation, and even the climate that you live in. If the mattress is abused by standing or jumping on it, or if a double-sided mattress is not turned as recommended by the manufacturer, you may need to replace the mattress sooner. Ultimately, if you wake up feeling stiff and sore and you can't identify any other causes; you might want to think about replacing your mattress. Your lifestyle and your body may undergo rapid changes, and that may mean that your mattress should change, too. As a rule, if your mattress sags or is worn and lumpy, you should think about replacing it. And you can ask yourself this question: Would a new mattress help me sleep better?

How is sleep affected by a mattress?

Lifestyle factors - age, physical activity, smoking, and illness - are all important. However, your mattress is the most important factor in determining the quality of your sleep. Your mattress should support you and be comfortable enough to allow you to sleep in one position all night, without the tossing and turning that is caused by pressure points. Restless sleep or waking up with aches in your arms, legs and back is a sure sign that your mattress is not helping you get the rest you need.

Does a couple need a particular mattress size?

As a rule, a king or a queen-size mattress provides the most room and the best comfort. You might want to consider a mattress that minimizes sleep disturbances when either of you move during the night. Our mattresses are constructed to minimize the impact of partners moving. You should both evaluate a potential mattress purchase. A spacious mattress will help you sleep better and you'll both be more rested in the morning.

Do children need a particular kind of mattress?

For babies, a crib with a firm, tight-fitting mattress is crucial to the infant's health and safety. Always be sure the crib has adequate support for the mattress, so that the bedding can't be easily dislodged. This is a very important consideration, since babies spend almost three-quarters of their time asleep and toddlers spend half their time sleeping. As your children grow older, they will be ready to graduate to a twin bed. The rules of comfort and support apply here. Children need 8-10 hours of sleep per night. A mattress that allows them to sleep comfortably without tossing and turning will give them the restful sleep they need to grow up healthy.

How often would I need to rotate my mattress?

Most mattresses made in the last few years are one-sided, as opposed to the two-sided models that required flipping and rotating. Through the years mattresses became so heavy, due to added upholstery layers and coils, that they were very difficult to turn. To make it easier for the consumer, one-sided mattresses were developed. Most one-sided mattresses should be rotated head-to-toe once every two months. If you have a two-sided mattress like the Vita Twill, rotating it minimizes the impressions your body leaves and makes your mattress more resilient and resistant to wear and tear, because you are using all the sleeping surfaces. Two-sided mattresses should be "flipped" once every two weeks for the first three months and once every two months thereafter. The first time, turn it over so the top surface is now resting on the foundation. The next time, just spin the mattress from head to toe, leaving the same surface in contact with the foundation. Alternate these two procedures every two months and you can expect a long life from your mattress.

Why is sleep so important?

Sleep is a key part of a healthy lifestyle. Like eating right and exercising, sleeping well is essential to feeling your best during the day. It affects how you feel, your relationships, your productivity and your quality of life. While you sleep, your brain goes to work, consolidating the day's learning into memory and reenergizing the body.

Is it true that napping can be bad for you?

There's nothing wrong with taking a short nap to help refresh you during the day. But if you find you're napping all the time, it could be a sign that you aren't getting as much sleep as you should. Or that you're not getting the deep, restful sleep you need at night.

How much sleep does the average person need?

The average person needs 7-8 hours a night, but it differs for every person. Some people may need as much as 10 hours a night and others need much less. If you sleep longer on the weekends than during the week, you probably aren't getting the sleep you need every night.

What are some ways to get a better night's sleep?

A few key things should help. Try going to bed and getting up at the same time every day – even on the weekends. This will help keep your biological clock in sync. Develop a sleep ritual by doing the same things each night just before bed. Parents often establish a routine for their kids, but it can help adults, too. A routine cues the body to settle down for the night. Another hint: Unwind early in the evening so that worries and distractions don't keep you from getting a good night's sleep. Finally, create a restful sleep environment – sleep in a cool, quiet, dark room on a comfortable, supportive mattress and foundation – to get your best night's rest. If you're sleeping as much as you need, but still find that you're sleepy during the day, you should consult your doctor to see if you might have a medical condition interfering with your sleep.

Is there a problem with falling asleep on the sofa watching television, not falling asleep in bed?

If you regularly fall asleep on your sofa, you may not be getting as much sleep as you need at night in your bed. Or maybe your sofa is more comfortable than your bed! In either case, you should make sure to practice good sleep habits – from sleeping on a comfortable, supportive mattress to not drinking alcohol too close to bedtime. And try to get more sleep – it may change how you feel during the day.

Where should I go for information if I think I have a sleep-related health problem?

If you've tried the common sense tips and you know you're sleeping in a restful bedroom environment including a comfortable and supportive mattress, you should see your doctor. You may have a medical condition that interferes with getting a good night's sleep.

What if there's no time for sleep? What can people do to sleep better?

Sleep needs to be a health priority. It affects every aspect of your day-to-day living. If you can't say "yes" to sleep, make sure to make the most out of the sleep you get. Exercise regularly – people who exercise a few times a week sleep better than people who don't. Also, avoid caffeine, alcohol and tobacco products late in the day. All can interfere with sleep. You need to create a restful sleep environment so the sleep you get is restorative and uninterrupted. Sleep in a dark room, on a comfortable, supportive mattress. Keep the room cool and quiet. And if you find yourself too stressed to sleep, make a list of all the things you need to do. Once you've made your to-do list, give yourself permission to relax and sleep. You'll need the energy to tackle your tasks in the morning.

Can people make up for lost sleep during the week by sleeping in on weekends?

No. If you sleep more on the weekends than during the week – and many of us do – this indicates that you have a "sleep debt." A sleep debt accumulates when you don't get enough sleep. The only way to reduce the debt is to sleep as much as your body needs every night. Make sure you're getting the right quality of sleep as well. Sleep in a cool, dark, quiet room on a comfortable, supportive mattress to get your best night's sleep.

How can someone tell if they have a sleep disorder?

If you've looked at your sleep environment and your everyday routine to make sure you're not sabotaging your sleep and you still feel sleepy after getting a full night's sleep, you should see your doctor. You may have a medical condition that interferes with getting a good night's sleep.

What's the best mattress?

The answer is a matter of individual taste. What's best for me may not be best for you. When it comes to mattresses, there is no one-size-fits-all. After all, we're all built differently and have different comfort and support preferences, so why would the same mattress be "best" for all of us? To determine the mattress that's best for you, we recommend using the process of elimination to weed out the ones you don't like. Go to a retailer and use the "rest test" to narrow down your choices. As you lie down on the mattresses, pay attention to three of the mattress's most important features: comfort, support and space. The mattress that best fulfills the combination of these needs is the "best" mattress for you. If you sleep with a partner, bring that person with you to test out the mattresses. After all, you will need to reconcile what you like best with what your partner likes best.

How can you best shop for a mattress?

You need to understand your needs before you start shopping. We recommend that you think about your lifestyle. How has it changed since you last bought a mattress and how might these changes affect your purchase? And what about your body? Has it changed and how has this affected your needs for support or your comfort preferences? Finally, think about space needs and if you have a partner, take your partner with you to shop for a new mattress. It's important to find something to meet both your support needs and comfort preferences. Armed with this information, go to a mattress retailer you trust, someone who will answer your questions with information. Then, take a "rest test" to compare the feel of different mattresses by lying down on them. You will quickly find some mattresses you like and others that do not meet your personal comfort preferences and support needs. Through this process of elimination, you can determine which mattresses you like best